Shipping Guide
How long will my order take to ship?
Once your order is placed it will be dispatched within 2 - 4 business days from our dedicated warehouse, then collected by one of our freight partners to deliver to your door. Special Orders are dispatched from our warehouse within 2 - 3 weeks (Custom Orders). Bulky & Oversize Orders vary depending on the size and delivery carrier
Once my order ships, how long will delivery take?
Your order will be packed and shipped within our normal time frames (2 to 4 business days) but there are varying delays in shipping timeframes, allow anywhere from 2 to 5 extra days. To estimate delivery times to your area, please refer to the table below
Shipping Delivery Times
| Delivery Location | Estimated Delivery Times* |
| Melbourne, Sydney, Adelaide | 3-6 business days after dispatch |
| Brisbane, Canberra, Geelong, Newcastle | 4-8 business days after dispatch |
| Perth, Hobart, Darwin | 5-9 business days after dispatch |
| Non Metro - VIC, NSW, SA | 4-8 business days after dispatch |
| Non Metro - WA, TAS, QLD | 7-14 business days after dispatch |
| Far North WA, Far North QLD and NT | 7-14 business days after dispatch |
*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.
At times, for hefty or oversize orders, we may apply extra shipping charges. Especially for orders that exceed 22kg in weight or are subject to cubing, we may need to reach out to you to provide a customized postage estimate. Please note that we reserve the right to levy additional fees for shipping in such circumstances.
Redelivery Charges
Please note before ordering that refusal of delivery or subsequent return of an order to us by our Shipping Services Post defined as a "Return To Sender" will be charged incur an additional flat rate of $10 for the cost of return to our warehouse. If a parcel is marked by our Shipping Services as "Return To Sender" because of any of these reasons and not limited to just these scenarios:
1. An incorrect address is provided by the customer during checkout,
2. Customer refuses to accept delivery for a change of mind
3. Customer did not collect the parcel from the Parcel Collection Point - after a missed delivery card was issued - before it was returned to us, the flat rate fee of $8.95 will apply. If you would like the order to be sent back to you, you will need to pay an additional delivery fee as per the standard charges .
